Privacy Policy
Last updated: July 7, 2026
KoreCera Precision Ceramics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website korecera.com (the "Site") and submit inquiries through our contact forms.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or submit any personal information.
1. Information We Collect
Personal Information You Provide
When you fill out our inquiry form to request a quote or contact us, we may collect the following personal information:
- Name: Your full name
- Company Name: The company you represent
- Email Address: Your business email address
- Phone Number: Your contact phone number (optional)
- Country: Your country or region
- Material Interest: The ceramic material(s) you are interested in
- Message: Your project details, specifications, and requirements
- Technical Drawings: Files you upload (PDF, JPG, PNG, DWG, DXF, STEP formats, max 10MB)
Note: We do not collect payment information through our website. All pricing and payment arrangements are handled separately via email or other communication channels.
2. How We Use Your Information
We use the personal information you provide for the following purposes:
Respond to Inquiries
To reply to your quote requests and answer your questions about our ceramic products and services
Provide Quotations
To prepare and send you detailed price quotations based on your specifications
Technical Support
To offer technical consultation and recommend suitable materials for your applications
Order Processing
To process your orders and coordinate production and delivery if you decide to work with us
Communication
To communicate with you via email, phone, or WhatsApp regarding your projects
Service Improvement
To improve our website, products, and customer service based on your feedback
3. Third-Party Data Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers
We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as:
- Website hosting providers (to store inquiry data securely)
- Email service providers (to send responses to your inquiries)
- File storage services (to store uploaded technical drawings)
These providers have access only to the information needed to perform their functions and are obligated to maintain confidentiality.
Google Ads & Analytics
Our website uses Google Ads conversion tracking and Google Analytics. These services may collect anonymous data about your visit, such as:
- Pages you visited
- Time spent on the site
- Actions you took (e.g., form submissions)
This data is used to measure ad performance and improve user experience. For more information, see Google's Privacy Policy.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court order, government regulation).
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze site traffic and improve your experience. Types of cookies we use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our site (via Google Analytics)
- Advertising Cookies: Used by Google Ads to measure conversion rates and show relevant ads
You can control cookie settings through your browser. Most browsers allow you to refuse or accept cookies, or to receive a notification when a cookie is being sent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure database storage with access controls
- Encrypted data transmission (HTTPS/SSL)
- Regular security updates and monitoring
- Limited employee access to personal data
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your data
Restriction
Request restriction of processing
Objection
Object to processing of your data
Portability
Request transfer of your data
To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Address
4th Floor, Building 3, Bohui Industrial Park, No.3 Huasheng Lane, Shuanglong Street, Changan Town, Dongguan City, Guangdong, China
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.